Refund policy

Refund & Replacement Policy

We want you to love your Elegance Crafted piece. Please read our policy below carefully.

Damaged Products Only
We only accept refund or replacement requests in the case of a damaged product received. Since our items are handcrafted and made to order, we do not offer returns or refunds for reasons such as change of mind, incorrect size selection, or personal preference.

Reporting a Damaged Product
If your product arrives damaged, you must contact us within 3 days of delivery with your order number and clear photos/video of the damaged item and its packaging. Requests raised after 3 days of delivery cannot be accepted.

Resolution
Once your damage claim is verified, we will arrange a free replacement of the product at no additional cost to you.

How to Raise a Claim
Email us at elegancecrafted4u@gmail.com or message us on WhatsApp at +917448153383 within 3 days of delivery with your order number and photos of the damage, and our team will get back to you within 24-48 hours.